Learning Guitar Now FAQ
Can I call and place an order over the phone?
No. At this time we are not processing phone orders. If you would like to send a money order in, that can be done. Click Here to see instructions on placing an order with a money order.
I ordered a DVD. Now I have to download the tabs. Can I print the tabs? If so, what will they look like?
Yes. You can download and print out a sample here to see how they print. Download Now
I ordered a DVD and now I am being instructed to download something. Am I still getting a DVD in the mail?
Yes. The items you are downloading are the tabs and backing tracks associated with your purchase. YOU WILL get a DVD in the
mail in addition to the links you received to download.
What are the Guitar Lesson Downloads?
Our video guitar lesson downloads are Quicktime videos that are anywhere from 15 minutes - 2 hours long. You can watch the videos as many times as you like and you can also make a copy to your hard drive, or to a DVD.
These are digital downloads and you will not be shipped anything by mail, unless you ordered a DVD. If you did order a DVD, the videos will be shipped to you. Again, if you order a Download, nothing will be shipped. If you ordered a DVD, a DVD will be shipped and you will receive links to download ONLY the tabs and backing tracks, NOT the video. If this is still unclear, please send an email to support@learningguitarnow.com.
For Download Guitar Lesson Purchases only - The video will come in a .zip file. You will receive a link to the file on your invoice and a link will also be sent to the e-mail address listed under the billing address you provide when you place your order.
Watch the Video below for more about Managing your Downloads with iTunes. Fullscreen for a Clear HD View.
Do I need a fast internet connection to download the video lessons?
To download these files you will need a high speed Internet connection because of the file size. These files range from 80mb to 1.5gb depending on the length of the video. If you have a internet connection of 1mbps or higher, you should be fine.
I ordered a DVD and can't find the tabs!
The tabs, backing tracks, and any bonus videos can be downloaded from the receipt you receive in the email you provided at purchase. You have 7 days to download the material. If you still have a problem, please email support@learningguitarnow.com
I've lost my files, can I get them back?
Yes. Please contact us and they will be resent to you. Please provide your order number, and the links will be resent for you to download the material.
I can't get the video lesson I've downloaded to play?
You will need Quicktime to view the videos that are downloaded. If you don't have Quicktime, you can get the latest version of the FREE Quicktime player-licensed here.
You will also receive a .pdf file with the tablature for the lessons. You need Adobe Reader to view this. Download the free version of Adobe Reader here. For any questions regarding downloads please contact us.
Watch the Video below about managing your PDF Tabs with iTunes. Fullscreen for a Clear HD View.
How do I download files after purchase?
Here's a video I put together on how to manage your downloads. Fullscreen for a more clear view by clicking the bottom right of the video player.
Do you ship Internationally? If so, how much is it?
Yes. The price can be determined in the shopping cart after you put your address in. You will see a shipping calculator at the bottom.
When will my DVD ship?
All orders are shipped within 1 Business day. You will receive confirmation after your order has been shipped.
I ordered a DVD, why am I receiving download links in my receipt?
All DVDs come with PDF tabs, and backing tracks that need to be downloaded. You will still be receiving a physical DVD in the mail. You may also receive
bonus videos to download with your purchase. This is not your DVD. The DVD will be shipped to you.
Are the tabs and backing tracks on the DVD I purchased?
No. You need to download the backing tracks and tabs from the links you receive in the receipt. Watch the video below to learn more about the tabs and backing tracks that come with the DVDs. Fullscreen for a Clear HD View.
Can I pay with a check or Money Order?
Yes. Please send your payment to:
Learning Guitar Now
3081 Leafwood Drive
Decatur Ga, 30033
Please be sure to include your mailing address, email address so the tabs can be sent to you as well as your shipping address. Please make all checks payable to Learning Guitar Now.
You can determine shipping prices by using the calculator in the shopping cart. Simply add the items to cart and enter your zip code and country.
Why won't my DVD play in my computer?
Sometimes the DVDs won't work in certain media players on your computer. Download this player and it should work. If it doesn't please contact me and I'll find a solution for you.
What format are your DVDs in?
All the DVDs are region free in NTSC format.
Why can't I see the Free videos in the newsletter or on the site?
You need to have Adobe Flash Player installed to view these videos. You can download it here.
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